FOUNDRY 45s – S01E10 – Jon Bowers from UPS

Hi, welcome to Foundry 45s, where we give you 45 seconds of insights from training leaders around the world. Today we have John Bowers from UPS. John, what are the biggest challenges with your current training programs?

Well, it really is just the old adage of time and money. So when it comes to money, it’s defining a quantifiable ROI to our senior leadership. We can all agree that training is the right thing to do, but how much and what do we get out of it is always the question that we’re trying to justify. And that’s not just me. I mean, there’s some studies that show only 8% of leaders really understand the impact of L&D and really only 4% of those see a clear ROI. So, the first is defining a quantifiable ROI. The second one is time. So it goes hand in hand with ROI, but dedicating time to learn is something that is a challenge for us. We have to be smarter with our delivery these days than ever before. Our audiences are seeing higher demands on their time, they’re asked to gather more information or learn more information and assimilate that information and utilize it quicker than they ever have before.